Refund Policy

 

Kathryn Wiese’s services are known for and take pride in bringing you high standards of service and products, as well as high standards of integrity and ethics in the way we do business. We truly care about our clients’ experience and always aim for excellence in guest service.

 

Rescheduling

Rescheduling is always allowed without extra charge, and needs to be at least 24 hours ahead of time. You cannot reschedule within the 24-hour window prior to the session. We understand things come up last minute, and an exception/space for last-minute chaos happens once. Due to the level of preparation for each session, Kate only takes a certain number of sessions a week which needs to be respected. Thank you for understanding the necessary boundaries to keep our services operating fluidly and in integrity. You can reschedule your booking up to 2 months in time.

 

Refunds

You will not receive any credit or refunds for prepaid sessions or packages that you cancel. This policy also applies to no-show situations. However, you are always given the option to reschedule your session with us, at no extra cost. (see Rescheduling)

 

Payment

To confirm your booking, we ask for a 50% non-refundable deposit. By default, our integrated payment gateway accepts Mastercard, Discover, American Express, and Visa. We also offer PayPal as an alternative method of payment. The balance can be paid on the day of the session, either in cash (local currency only) or by using Stripe or PayPal via our website.

Should any of these payments methods be an issue for you, and you would prefer to pay the full amount in cash, kindly contact us using WhatsApp (+62 813 3735‬-2707) and we can discuss this together.

 

Packages

  • Private session packages cannot be canceled, are non-refundable, non-transferable, and expire 120 days from date of purchase.

  • The expiration date of a package may be extended once for a maximum of one month.  We must be notified before the original expiration date. Kindly note that a 150.000 IDR administrative fee will be charged.

  • If you must change your session date or cancel a session within your package, you can simply reschedule your session without any extra charge.

  • We are NOT able to pro-rate for missed sessions in a package. If you need to make up a missed session, simply reschedule a session.

  • Sessions bought with a package may be put on hold only in cases of unexpected medical circumstances (i.e. bed-rest).  A doctor's note is required. Kindly note that a 150.000 IDR administrative fee will be charged.

 

Gift Vouchers

Gift Vouchers are non-refundable, non-transferable, and expire 365 days from date of purchase.

 

Retail/Resale Boutique

All sales are final. No returns. No exchanges.

 

If you have any questions related to these topics, kindly email us at hello@kathrynwiese.love. We do our best to respond within 24 hours. Thank you